Hi, I'm Rachel Arcangeli!

Fanatics
Social Media Specialist | August 2023 - Present

• Partner with leadership to analyze NPS and social sentiment data, identifying trends to inform marketing strategies and process improvements

• Assist with earned media reporting by tracking engagement metrics and maintaining postperformance data in shared Excel reports for internal analysis

• Contribute to maintaining and improving the Returns Help Desk page, translating complex procedures into clear, brand-consistent messaging for customers

• Maintain strong communication with internal and external stakeholders to facilitate order processing and ensure accurate information is displayed across various platforms

• Manage multiple customer communication channels and inboxes, including over 900 social media channels coordinating timely responses and resolutions for order, product, and system inquiries

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OrthoLync

Digital Specialist | June 2021 - August 2023

• Updated customer accounts and resolved customer issues with a 99% satisfaction rate

• Onboarded new clients by accurately entering information and creating profiles in various software systems, including Formstack and our own Cloud 9 Signature Software

• Acted as a lead customer-facing role and managed successful relationships to ensure adoption of the products

• Oversaw the customer onboarding process for new customers Demonstrated product and service usage to help customers get the most from their purchases

• Managed social media platforms, leading to a 5% growth through content creation and curation

• Assisted CEO with redesigning websites to fit practice branding and image

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Dr. Holmquist Healthcare

CytoActive Social Media Manager | August 2021 - May 2022

• Developed and implemented new social media strategies and plans to track potential clients and increase brand awareness

• Managed Instagram account, resulting in a 250% growth in followers

• Developed informative graphics, curated content, and edited videos to fit the social platform

• Created editorial calendars and syndication schedules

• Moderated user content to ensure all engagement with the account

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SGP Advisors

Sales Intern | May 2018 - August 2018

• Collaborated with the CFO to test and implement new data management software, Broker Buddha, to enhance client customization and accessibility

• Updated client records accurately on a daily basis

• Researched and created lists of leads for sales representatives

• Improved organization and content of sales presentations through PowerPoint revisions