Hi, I'm Rachel Arcangeli!

Fanatics
Social Media Specialist | 2023 - Present

• Work closely with the Social Media Manager and the Vice President of Customer Experience to analyze NPS surveys to recognize trends and identify areas for improvement 

• Conduct social media trend analysis to identify emerging fashion trends within the sports industry, delivering reports with insights for integrating trends into product development and marketing strategies

• Collaborate with colleagues to improve and maintain the Returns Help Desk page, outlining complex procedures for customers while ensuring clarity and consistency with the Fanatics brand voice

• Assist with social listening in Sprinklr by sorting sentiment across multiple social platforms, contributing to the improvement of automatic filtering systems used by our team 

• Manage and uphold brand identity and reputation by engaging with customers publicly through comments, ensuring consistent messaging and reinforcing brand values across 900 social channels

• Implement strategies to turn negative feedback into positive experiences, effectively managing challenging situations, and turning dissatisfied customers into brand advocates

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OrthoLync

Digital Specialist | 2021 - 2023

• Updated customer accounts and resolved customer issues with a 99% satisfaction rate

• Onboarded new clients by accurately entering information and creating profiles in various software systems, including Formstack and our own Cloud 9 Signature Software

• Acted as a lead customer-facing role and managed successful relationships to ensure adoption of the products

• Oversaw the customer onboarding process for new customers Demonstrated product and service usage to help customers get the most from their purchases

• Managed social media platforms, leading to a 5% growth through content creation and curation

• Assisted CEO with redesigning websites to fit practice branding and image

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Dr. Holmquist Healthcare

CytoActive Social Media Manager | 2021 - 2022

• Developed and implemented new social media strategies and plans to track potential clients and increase brand awareness

• Managed Instagram account, resulting in a 250% growth in followers

• Developed informative graphics, curated content, and edited videos to fit the social platform

• Created editorial calendars and syndication schedules

• Moderated user content to ensure all engagement with the account

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SGP Advisors

Sales Intern | 2018

• Collaborated with the CFO to test and implement new data management software, Broker Buddha, to enhance client customization and accessibility

• Updated client records accurately on a daily basis

• Researched and created lists of leads for sales representatives

• Improved organization and content of sales presentations through PowerPoint revisions